Refund policy

Refund Policy

Slipstream Supply offers a 60-day return policy for items that are faulty, damaged, or incorrectly supplied. This policy does not cover change of mind, incorrect part selection by the customer, or any reason unrelated to a fault or error on our part.

Please check all fitment details, part numbers, and compatibility carefully before placing your order. We cannot accept returns for parts that were ordered in error.

What Is Covered

You may request a return or refund within 60 days of delivery if:

The item arrived damaged in transit — visible damage to the item or its packaging caused during shipping
The item is faulty or defective — a manufacturing defect that prevents the item from functioning as described
We sent the wrong item — the item received does not match what appears on your order confirmation

These remedies are provided in accordance with the New Zealand Consumer Guarantees Act 1993. Your statutory rights under that Act are not affected by this policy.

What Is Not Covered

The following are not eligible for return or refund:

Change of mind or no longer wanting the item
Ordering the wrong part, wrong fitment, or wrong model — compatibility is your responsibility to verify before purchasing
Items that have been installed, modified, or used in any way
Items damaged after delivery due to misuse, improper installation, or mishandling
Minor cosmetic variations from product images that do not affect the function or quality of the item

How to Make a Claim

Contact us before returning any item. Unauthorised returns will not be accepted.

Email support@slipstreamsupply.co.nz within 60 days of delivery with the following:

Your order number
A clear description of the issue
Photos of the item and, where relevant, the original packaging

We will assess your claim and respond within 2 business days with next steps. Do not send any item back until we have confirmed your return in writing and provided a return address.

Outcome

Where your claim is approved, we will offer one of the following:

Replacement of the item, or
Refund to your original payment method

Refunds are processed within 5 to 10 business days of approval. Processing time may vary depending on your bank or card provider.

Return Shipping

Where we require the item returned, we will provide return shipping instructions and cover reasonable return shipping costs for approved claims. Do not send items back at your own expense without written confirmation from us that costs will be reimbursed.